Your Safety Comes First

At Shock Me Pools, we take the safety of our customers, employees, and carriers seriously. Because many of our products are classified as hazardous materials (Dangerous Goods), we are unable to accept returns once an order has shipped. These products require special handling, transportation, and disposal procedures that prevent us from safely taking them back.

No Returns on Hazardous Materials

Due to DOT and EPA regulations, items such as pool chemicals, acids, oxidizers, and other hazardous substances cannot be returned or reshipped once they leave our facility. This policy ensures compliance with federal safety standards and helps us protect both our customers and the environment.

Refunds and Order Issues

While returns are not possible, we want every customer to be fully satisfied with their purchase. If you experience any of the following issues, please contact our support team within 7 days of delivery:

• You received the wrong product or quantity

• Your product was damaged or leaking upon arrival

• Your order was lost in transit or undeliverable

• There is a quality or performance concern

We’ll work quickly to resolve the issue through a replacement or refund, depending on the situation. Our goal is to make it right—safely, fairly, and fast.

How to Request a Refund

Please email support@shockmepools.com with:

1. Your order number

2. A brief description of the issue

3. Photos of any damage or error (if applicable)

Our team will review your request and respond within 1–2 business days.

Thank You for Understanding

We appreciate your understanding of our safety-first approach. Handling chemicals responsibly is at the core of what we do—and your cooperation helps ensure a safer supply chain for everyone involved.